Finding the Missing Human Element…

Pura Air Pty Ltd • September 1, 2023
Finding the Missing Human Element

In the whirlwind of the modern world, the expectation for customer service often involves navigating a maze of automated phone systems, each offering an array of perplexing options. The experience of being put on hold for what can feel like an eternity, only to be redirected to an irrelevant department, is all too familiar. Similarly, the digital realm presents its own challenges – locating a pertinent phone number or a useful "HELP" section can be like searching for a needle in a haystack, driving us towards conversing with chatbots, or worse, engaging in stilted conversations with automated responses.


Yet, within this tapestry of technology, there's a longing for a return to the human touch. Companies, however, seem to hesitate when it comes to actual face-to-face interactions for site evaluations. I was recently faced with this scenario when ordering a spa. Prior to its delivery, I found myself filling out an exhaustive online form and uploading a multitude of photos – essentially becoming the evaluator myself. I couldn't help but wonder why the simple act of sending someone to physically assess the site wasn't part of the equation. As it turned out, the company eventually did need to send a representative on-site.


At PuraAir Australia, we understand that a thriving business doesn't rely on algorithms or AI; it's built upon the dedication of individuals who take the time to foster real relationships. We recognise the value of MAKING TIME, SHOWING UP and ensuring PERSONAL SERVICE, as we genuinely care about each client. We prefer and prioritize face-to-face conversations, going the extra mile to meet you in person and offer a no-obligation assessment of your odour control solutions needs. Accompanying our on-site presence is complimentary advice, a testament to our commitment to elevating your experience with PuraAir.


We're firm believers that by infusing the human element into business, we're not just offering top-notch solutions, but we're cultivating enduring relationships built on mutual understanding and respect. The essence of job satisfaction and great customer service lies within these relationships, where authenticity can only be achieved through human interaction. The significance of a friendly voice on the other end of a call, when seeking a service or product, should never be underestimated. In a world that often turns to technology for speed, we stand proudly in our "traditional" approach; we recognise the power of a hands-on, personalised approach.


Call me on 0417 714 268 or email admin@puraair.com.au and put us to the test today 😊

Happy New Year from PuraAir: Preparing for Summer Odour Control Challenges

January 7, 2026
As we welcome the New Year, the team at PuraAir would like to extend our warmest wishes to all our valued clients and partners. The start of the year also marks the peak of the summer season, a time when warmer temperatures, increased building occupancy, and higher waste volumes can create unique challenges for odour control and hygiene management. Summer heat accelerates the breakdown of waste, leading to stronger and more persistent odours. It also creates ideal conditions for flies and other pests, particularly in bin rooms, waste chutes, loading docks, and garbage storage areas. Without effective odour control solutions in place, these issues can quickly impact the comfort, health, and overall experience of residents, staff, and visitors. In high-rise residential buildings, these challenges are often intensified during the holiday period. With more people spending time at home, garbage volumes naturally increase, placing additional strain on waste management systems. Communal areas such as lift lobbies, corridors, and waste rooms can be especially affected if odours are not properly managed, leading to resident complaints and unnecessary disruption. This makes the New Year an ideal time to review your odour control and scenting requirements. Ensuring that existing systems are functioning optimally, and that solutions are appropriately scaled for summer conditions, can help prevent issues before they arise. Proactive odour management not only improves air quality but also supports hygiene standards, reduces pest activity, and helps maintain a pleasant living and working environment. At PuraAir, we work closely with building managers, facility teams, and property owners to deliver tailored odour control and scenting solutions that address seasonal demands. From waste room and garbage chute treatment to fly control and ambient scenting in shared spaces, our solutions are designed to perform when conditions are at their most challenging. Start the year with confidence. We encourage you to take this opportunity to assess your current odour control measures and ensure they are ready for the months ahead. Contact Rob Clarke from PuraAir on 1300 972 736 or 0147 714 268 today to schedule a summer readiness review or to discuss tailored solutions for your building. A proactive approach now can help prevent issues later and ensure your spaces remain fresh, hygienic, and welcoming throughout summer and beyond. Browse through our website for more information. We wish you a safe, successful, and refreshing New Year and look forward to supporting you throughout 2026. 

Season Greetings from the PuraAir Team

December 8, 2025
As we approach the end of 2025, the team at PuraAir would like to extend our warmest thanks to our valued clients. Thank you for entrusting us with your odour control and scenting needs throughout the year-your support means the world to us, and we’re grateful to continue enhancing the spaces you live and work in. We would like to wish you all a restorative, joyous festive season , and a Happy and Safe New Year! May your holidays be filled with calm, connection, and moments that bring you true joy. To give our team some well-deserved rest, we’ll be taking a short break over the holiday period. Our last day of work will be Wednesday 24th December 2025, and we will return on Monday 5th January 2026. 🎄 Festive Special Offer ✨ To celebrate the season, we’re gifting a little extra something: Order any 2 fragrances, or purchase one of our diffusers before Christmas, and you'll receive a complimentary bottle of our ‘Festive Cheer’ fragrance. It’s the perfect scent to bring warmth and holiday spirit into your space. Thank you once again for your continued support throughout 2025. We look forward to scenting your world beautifully in the coming year. Warmest wishes, The PuraAir Team

Celebrate the Season with PuraAir’s Festive Cheer Fragrance

November 19, 2025
The most wonderful time of the year has arrived - and at PuraAir, we’re celebrating with the perfect scent to fill your space with warmth, joy, and that unmistakable Christmas magic. Introducing Festive Cheer, our signature holiday fragrance that captures the essence of the season. Imagine the comforting aroma of spiced fruits, warm vanilla, cinnamon, and soft woody notes that wrap around you like a cosy Christmas jumper. It’s the scent of joy, gatherings, and sparkling lights - all bottled up for your home or business. 🎄 Our Gift to You This Christmas To share the holiday spirit, we’ve prepared a special offer for November and December: ✨ Buy any 2 x 20ml fragrances and receive a complimentary bottle of Festive Cheer . ✨ Purchase any scenting diffuser and we’ll include a complimentary bottle of Festive Cheer with your order. It’s our way of saying thank you for another wonderful year and helping you fill your home or workplace with the scents of the season. Whether you love the rich warmth of Black Orchid , the inviting comfort of Wood Fire , or the contemporary luxury of Santal and Milano , there’s never been a better time to stock up on your favourite fragrances - and add a touch of Christmas magic for free. So go ahead - scent your space, lift your spirits, and make this festive season truly unforgettable. 🎁 Shop now and bring home your Festive Cheer today.